Shipping policy
Delivery Dates, Transportation and Shipping
Shipment Tariffs:
5.1. The cost of a shipment per order is automatically calculated based on the weight of package(one package) and the package’s destination.
5.2. The cost of shipment for one domestic package order in Israel which exceeds 1,000 NIS or 285 US Dollar (in purchased items) will not bear any shipment costs (per one package).
5.3. Packages Split:
If an order will be divided into several packages, then the aforementioned rates will be applied to each package and the value of the order.
If an order will be split into several packages by the Company’s initiative, the shipment rates that will apply will be in accordance with the value of the overall order executed by the customer when the order was executed.
5.4. Replacing purchased item/s - In the case of item/s replacement the customer would pay for the return shipment back to the company (one direction) and the company would pay for the re-shipment of the exchanged items towards the customer (one direction).
In the event of a good faith flaw in the product that was supplied and/or an error in the supply, the return delivery will be at the Company’s expense.
Company management reserves the right to update the delivery rates from time to time according to its exclusive discretion.
5.5. Any additional Tax cost due to destination’s country policies are to be paid by the customer ordering the items, not by the company.
Once an order was made and paid via PAYPAL; in the case the order is canceled (no matter the cause) prior delivery or post-delivery – there will be a network fee (up to 1% of the total) taken out of the total amount refunded to the customer.
Table of shipment costs:
5.6. The Company will ensure to deliver any product that you purchased on the Site to an Israeli address which you entered at the time of the purchase. The Company will act to supply the products or services in accordance with the delivery terms specified on the order page of the products. The Company undertakes to supply only a product that was paid in full by a credit card and/or PAYPAL, as specified in these articles.
5.7. The delivery of the purchased product by the Customer to an address overseas, shall be sent through an international shipping company, whose selection is subject to the Company’s discretion. The delivery date will be within approximately 10 business days from the moment the purchase transaction has been approved. Due to the different areas of distribution and different shipment times between Israel and countries overseas, an additional delay of 3 business days for the delivery date of the shipment to the destination entered by the Customer overseas will not be considered to be within the scope of a breach of the transaction between the Buyer and the Customer.
5.8. The Company will not be responsible for any late or delayed delivery and/or failed delivery which has been caused as a result of force majeure and/or events not in the Company’s control, including strikes, lockouts, etc.
5.9. In restricted areas of access due to security reasons, the Company shall be permitted to provide the products to the Customers in a nearby area that is acceptable and agreed upon with you in advance.
5.10. The purchased product shall be supplied by a shipping company to the Customer’s address within seven business days. All shipments will be paid at the Customer’s expense, unless otherwise determined by the Company.
5.11. In areas where there is no regular distribution of mail, the delivery of the purchased product may take an additional 3 business days, beyond what has been stated above.
5.12. The delivery date of the products/ services specified on the Activity page will be the business days counted from the order date, which is the date the authorization for the transaction was received from the Customer’s credit card company and/or PAYPAL (Sundays through Thursdays, not including Fridays, Saturdays, holiday eves and holidays, until 5:00 PM, any transaction that shall be executed after 5:00 PM shall be deemed to have been executed on the first subsequent business day). The Company will use its best efforts to advance the delivery date and/or adjust it to the Customer’s needs, subject to the Company’s transport policies.
5.13. It should be emphasized that in any event where there is a request to cancel a transaction after a product has already been sent, subject to the cancellation of the transaction, the individual executing the Activity will return the product/ products that were purchased in their original packaging, when they are completely intact and/or do not have any harm and/or damage and/or defect and/or failure of any nature through a messenger on the Customer’s expense to the Company’s order center
It should be emphasized that any clothing item that has been worn may not be returned.
It should also be noted that any piece of clothing supplied to the Buyer who claimed that he received it when damaged, can be returned to the Company’s inspection at the Company’s labs that the defect in the clothing was done during the manufacturing process and not after the delivery to the Customer.
- Customer Service
6.1. For any questions concerning the products presented on the Site, please feel free to contact a service representative of the Company.
6.2. For additional details in connection with the Site and its activities, feel free to contract the Company’s customer service by mail at Ideefdonline@gmail.com
- Cancellations
7.1. An individual carrying out a purchase Activity is permitted to cancel the transaction in accordance with section 14C (c) of the Consumer Protection Law, 5741 – 1981 (hereinafter: the “Consumer Protection Law”) , as will be specified below, except for the purchase of certain items which are specified in section 14C(d) of the Consumer Protection Law in which the executor of the Activity cannot cancel the transaction.
7.2. The cancellation of the transaction/ sale by the Customer before the delivery of the product:
7.3. In the event that a Customer is interested in cancelling a transaction/ sale, he can contact the Company’s customer service by e-mail at ideefdonline@gmail.com without any charge whatsoever.
7.4 Once an order was made and paid via PAYPAL; in the case the order is canceled (no matter the cause) prior delivery or post-delivery – there will be a network fee (up to 1% of the total) taken out of the total amount refunded to the customer.
- Cancellation after the product was delivered:
8.1. If the Customer will be interested in cancelling his order after the product has been sent, he can do so by contacting the Company’s customer service by e-mail at ideefdonline@gmail.com within 14 days from the receipt of the product.
8.2. Returning or exchanging a product is subject to such that the product is in proper condition and was not used or no personal adjustments were made for the Customer, and as long as the tag/tags was/were not removed from the product, the product is in its original packaging and it is in the package in which it was supplied. Subject to the terms specified above, the Company shall provide a monetary refund to the Customer regarding the return of the product. Notwithstanding, receipt of the return is restricted to only a single successive return.
- Cancellation as a result of a flaw or inconsistency with the details appearing on the Site:
9.1. Even though the Company uses its best efforts so that the product purchased by the Customer will be in accordance with the order, the Customer must examine the product immediately upon its receipt. In the event that the Customer received a flawed product or if the specifications of the product differ from the specifications that appear on the Site, the Customer is permitted to cancel the transaction within 14 days from the receipt of the product by sending a cancellation notice to the Company’s customer service by e-mail to ideefdonline@gmail.com, all in accordance with the provisions of the Consumer Protection Law, 5741 – 1981. 10. Cancellation of a sale by the Company and ceasing the Site’s activities:
10.1. In any event where the Company is unable to manage the Site properly, supply the products or comply with any of its other obligations as a result of ‘force majeure’, the Company will be permitted to cancel the engagements with all or some of the Buyers. In this section ‘force majeure’ shall be what is deemed customary according to the law, including computer malfunctions, telephone system malfunctions or other communication system malfunctions, any sabotage or security event.
10.2. In the event that there are factors and/or events that are not in the control of the Site’s owners and/or operators which will delay and/or prevent the sale of the products and/or the services, of any nature, wholly or partially, and in many whatsoever and/or supply the products and/or supply the services which appeared on the Site on the dates set forth therein and/or will affect malfunctions in the computer and/or telephone systems and/or any other communications factor for the continuation of the purchase process, including all its various aspects, and/or due to terrorist acts and/or any other factor of force majeure which may prevent and/or affect the purchase process of the products in any manner whatsoever, including by means of an ordinary sale or the supply of the products and/or if there will be any changes in the tax rates and/or levies applicable to the products on the advertisement date of the product for purchase and the anticipated delivery date according to the terms for the purchase of the product and/or service, the Site will be permitted to cancel the engagements with all or some of the Buyers and/or cease the Site’s operations.
10.3. Without derogating from the aforementioned, if after the completion of the sale it was discovered that the product is no longer in stock, the Company shall be permitted to cancel the sale or offer an alternate product of equal value. If the aforementioned sale was cancelled, the Company shall not be liable, nor shall it bear any direct, indirect, consequential or special damages caused to the user or any third party.
10.4. In the event that there will be an error that fell in the print, description of the product and/or the service, its price, the terms of payment, the picture of the product/ service or any other printed materials, or the receipt of any information from an individual submitting an offer, the Company shall be permitted to cancel a specific purchase and credit the Customer with a full refund.
10.5. It is hereby clarified that the provisions of the Consumer Protection Law, 5741 – 1981 that are applicable in effect at the time of the transaction shall be the binding provisions, even if it is otherwise indicated in these articles or anywhere else on the Site.